Legal information
Cancellation and Refund Policy
Conditions for rescheduling, cancelling and requesting a consultation refund.
Rescheduling
You can reschedule free of charge through the Client Area up to 24 hours before your appointment, subject to availability.
Cancellation by the client
Up to 24 hours beforehand: full refund. Less than 24 hours beforehand or non-attendance: no refund.
Cancellation by Soludrik
If we must cancel, we will offer a new date or a full refund of the amount paid.
Refund timeframe
Refunds are processed to the original payment method, normally within 10 working days.
Right of withdrawal
When booking a consultation within the statutory 14-day period, the client expressly requests that the service begins during that period.